Why Is The Customer Always Right?
Why is the customer always right? We commonly hear this tantrum from our sales and customer service teams regularly. Even if they don’t use these exact words, their behavior and excuses are self-explanatory of their thought process. Let’s dive deeper into this simple statement. I interpret the scenario in this way. The customer might not […]
Karma, Kindness & Customer Management
What is Kindness means to you as a business professional? How kind do you want to be with your client or customer? Is there an ROI benchmark on the amount of sweetness you put in in the relationship with a customer? Would you be willing to offer a free service to get a lifetime word […]